Refund Policy

Effective Date: January 1, 2025

At 24DJQ AVIATION GROUP, LLC, we strive to provide excellent service and transparent policies. This Refund Policy outlines the conditions and procedures for cancellations, refunds, and modifications to your flight bookings. Please read this policy carefully before making a booking.

IMPORTANT NOTICE: All bookings made through 24DJQ AVIATION GROUP, LLC are subject to the refund and cancellation policies of the respective airlines and service providers. This policy serves as a general guideline, but specific terms may vary depending on the airline, fare class, and route booked.

1. General Refund Principles

Refund eligibility and amounts depend on several factors:

24DJQ AVIATION GROUP, LLC acts as an intermediary booking platform. We facilitate bookings but do not set airline refund policies. Final refund decisions are made by the operating airline.

2. Ticket Categories

Ticket Type Refund Eligibility Typical Fees
Refundable Tickets Full or partial refund available Service fees may apply (typically $50-$100)
Non-Refundable Tickets Limited or no refund available Change fees + fare difference (typically $200+)
Basic Economy Generally no refunds or changes allowed N/A
Premium/Business Class Usually refundable with fees Lower fees or fee-free depending on airline

3. Cancellation Timeframes

3.1 24-Hour Cancellation Window (U.S. Department of Transportation Rule)

For flights departing from or arriving in the United States, you may cancel your booking within 24 hours of purchase without penalty, provided the booking was made at least 7 days before the scheduled departure date. This applies to all fare types and is required by U.S. federal law.

To request a 24-hour cancellation:

3.2 Cancellations Beyond 24 Hours

Cancellations made after the 24-hour window are subject to airline-specific policies and may incur fees. Refund amounts depend on:

4. Refund Processing

4.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at +1 913-849-9325 or support@flyairlinesforyou.live
  2. Provide your booking reference number and passenger details
  3. State the reason for your cancellation request
  4. Submit any required documentation (medical certificates, death certificates, etc., if applicable)

Our team will review your request and coordinate with the airline to determine refund eligibility.

4.2 Refund Timeline

Once a refund is approved:

Refund timing may vary depending on your financial institution's processing times and the airline's refund procedures.

4.3 Partial Refunds

If you've used a portion of your ticket (e.g., completed one leg of a round-trip flight), refunds will be calculated based on the unused portion, minus applicable fees and fare differences.

5. Modifications and Changes

5.1 Flight Changes

If you wish to modify your booking rather than cancel:

5.2 Name Changes

Name changes are generally not permitted by airlines. Minor corrections (spelling errors) may be allowed with proper documentation and fees. Significant name changes typically require cancellation and rebooking.

5.3 Date Changes

Date changes are subject to airline policies and availability. Contact us as soon as possible if you need to change travel dates to maximize your options and minimize fees.

6. Airline-Initiated Cancellations

6.1 Flight Cancellations by Airlines

If the airline cancels your flight:

6.2 Significant Schedule Changes

If the airline makes a significant schedule change (typically 2+ hours):

7. Special Circumstances

7.1 Medical Emergencies

In cases of documented medical emergencies preventing travel:

7.2 Death of Passenger or Immediate Family Member

In the unfortunate event of death:

7.3 Military Orders

Active military personnel with unexpected deployment or transfer orders:

7.4 Natural Disasters and Force Majeure

In cases of natural disasters, pandemics, civil unrest, or other extraordinary events:

8. Non-Refundable Fees and Charges

The following fees are generally non-refundable:

9. Travel Insurance

We strongly recommend purchasing travel insurance to protect your investment. Travel insurance may cover:

Insurance policies vary. Review terms carefully to understand coverage limits and exclusions.

10. 24DJQ AVIATION GROUP, LLC Service Fees

In certain cases, 24DJQ AVIATION GROUP, LLC may charge service fees for:

Any applicable service fees will be clearly disclosed during the booking process. These fees are separate from airline charges and are generally non-refundable unless required by law.

11. Refund Method

Refunds are processed using the same payment method used for the original booking unless otherwise specified. We cannot process refunds to different payment methods or third parties.

In some cases, airlines may issue credits or vouchers instead of cash refunds. These will be clearly communicated during the refund request process.

12. Disputes and Appeals

If you disagree with a refund decision:

  1. Contact our customer support team to discuss the decision
  2. Provide any additional documentation supporting your request
  3. We will review your case and coordinate with the airline if appropriate
  4. Final decisions rest with the airline for airline-imposed restrictions

For unresolved disputes, you may contact relevant consumer protection authorities or pursue dispute resolution as outlined in our Terms and Conditions.

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated effective date. Your booking is subject to the refund policy in effect at the time of booking.

14. Contact Us

For refund requests, questions, or assistance, please contact us:

24DJQ AVIATION GROUP, LLC
Registration #75913313
16 SEA ISLAND
NEWPORT BEACH, CA 92660
United States

Customer Support:
Phone: +1 913-849-9325
Email: support@flyairlinesforyou.live
Hours: 24/7 Support Available

Refund Department:
Email: refunds@flyairlinesforyou.live
Response Time: Within 48 hours

By completing a booking with 24DJQ AVIATION GROUP, LLC, you acknowledge that you have read, understood, and agree to this Refund Policy and understand that airline-specific terms and conditions also apply to your reservation.